这是在美国佛罗里达州柠檬法所涉项目
汽车出售，转让或出租，在国家，主要用于为个人，家人或家庭目的，超过10,000磅不包括越野车，轻便摩托车，卡车。，休闲车的生活设施和摩托车。
佛罗里达州柠檬法可以适用，如果发生以下
3修复的尝试 - 30天停止服务
英里长的时间或在佛罗里达州柠檬法耗尽
18个月或二四零零零英里，以先到为准。
在佛罗里达州柠檬法
681.10简称。
本章将已知和可能被视为“车辆保修执行法案列举。”
681.101立法原意。
立法机关认识到，汽车是主要的消费者购买，而一个有缺陷的汽车，无疑为消费者创造一个困难。 立法机关进一步确认，正式专营汽车经销商是制造商的授权服务代理商。 它是立法机关的意图是一个good faith机动车由消费者warranty投诉得到制造商的时间内解决一个特定时期，但它不是在立法部门的意图是建立一个消费者一个合理的数目推定企图以每个制造商提供了一个直接向消费者保证。 这是进一步的立法原意，以提供一个法定的程序，使消费者可以得到更换发动机车辆，或全额退款的机动车辆，不能使其符合本章规定的保修。 然而，在本章的任何规定不得以任何方式限制或扩大权利或补救办法是根据任何其他法律另有提供给消费者。
681.102定义。
正如本章所使用的术语：
（1）“授权服务代理”是指任何汽车的人，包括专营汽车经销商中，谁是制造商授权的服务。 在一个休闲娱乐车的情况时有两个或更多厂商，一为个人制造商授权的服务代理，是任何人，包括专利motor汽车经销商，谁有权通过该制造商的服务项目的需要。 本术语不包括汽车租赁公司授权的维修租赁车辆。
（2）“董事会”指佛罗里达州新的汽车仲裁委员会。
（3）“抵押费”是指汽车的购置附加费的全部消费支出的结果为1。 对于本章的目的，担保费包括但不限于制造商的安装或代理安装项目或服务费，获得财务费用，销售税，费和标题。
（4）“消费者”是指购买者，汽车以外的用途为目的转售或承租人，车辆主要用于家庭个人，家庭，或;任何人在这种汽车的人同样的目的，是转移柠檬法的权利期限，以及任何其他人所享有的保修条款执行的保修义务。
（5）“天”指日历日。
（6）“部门”是指法律事务部。
（七）“科”是指消费者消费服务部服务和农业部。
（8）“额外费用”是指那些合理的成本转嫁到消费者是直接导致机动车由不合格的。
（9）“租赁价格”是指总成本的资本化，作为第界定 521.003（2），以下每一个项目的范围不包括在资本成本：
（一）出租人的租金收入的收费日期回购通过。
（二）抵押费，如适用。
（三）任何费用支付给他人获得租约。
（d）任何保险或承租人利益的其他费用支出由出租人的。
（五）相当于国家和地方销售税，否则不包括最初购买的车辆作为抵押收费，费用由出租人时。
（10）“柠檬法权期间”是指消费者终了期间24个月后的交付日期原机动车。
（11）“承租人”是指任何消费者谁租约为1年或以上的机动车辆按照书面租赁协议，其中规定，承租人负责租赁是为维修这些汽车或任何消费者谁租赁汽车依据购协议。
（12）“承租人成本”是指总存款和租用车辆的租金以前向出租人支付的债务，但不包括从任何其他交易。
（13）“出租人”是指一个人谁拥有所有权的机动车辆，已出租给承租人在租赁的书面协议或谁拥有权利，根据该协议的出租人的。
（14）“制造商”是指任何人，无论是居民还是非居民的这种状态谁，谁制造或组装汽车，或制造或装配，底盘娱乐车辆或谁制造或特殊安装在卡车或休闲以前组装汽车底盘机构或设备，安装时，形成了汽车，在第一个定义的分销商组成部分 320.60（5），或在第一个进口商的定义 320.60（7）。 在第一个定义的经销商 320.60（11）（a）不得被视为制造商，经销商，进口商或如本节规定。
（15）“机动车”是指新的车辆，财产推动下或权力以外的肌肉力量，其中出售这种状态下运送人员，并包括一个休闲娱乐车或示威者作为车用或出租车辆，如果一个制造商的保修是作为销售的条件，或承租人发出的维修责任，但不包括车辆，只有在轨道上运行，越野车，超过10000磅的车辆总重量，摩托车，轻便摩托车，或卡车休闲生活设施车辆。 “生活的休闲车设施”是指那些部分的设计，使用，或作为主要生活区，包括维护，但不局限于，地板，管道系统及固定装置，屋顶空调，炉，发电机，比其他汽车电子系统电路，侧门门，车厢外部，比挡风玻璃和窗户和驾驶员和前排乘客车窗等。
（16）“不符合”是指缺陷或情况大大削弱的使用，价值，或车辆安全的汽车，但不包括缺陷或条件而造成意外事故，滥用，疏忽，修改或变更的机动车的人比制造商或其授权的代理人的其他服务。
（17）“程序”是指一个非正式的争端解决程序的制造商设立的调解和仲裁的汽车保修纠纷。
（18）“计划”指的调解和仲裁试点方案本章休闲车成立。
（19）“购买价格”是指在第界定现金价 520.31（1），津贴在内的任何一个贸易汽车，但不包括任何其他交易债务。 “任何一个汽车贸易”是指净出口在津贴，在购买合同或租赁协议，如果接受消费者和厂商反映津贴。 如果这种金额不接受消费者和制造商，那么贸易的津贴数额应是多少equal of的零售价为：百分之一百的贸易在vehicle作为在该反兴奋剂Official Used Car指南（东南Edition）或reflected兴奋剂游乐车评估指南，适用于任何影响，在时间的货品。 制造商应负责提供适用的反兴奋剂责任书。
（20）“合理使用偏移”是指价12万车辆和除以人数，由于消费者英里到1日第一次出现的和解协议，两者或仲裁听证会乘以购买，除了在一个休闲娱乐车的情况，在这种情况应当由60,000分。
（21）“休闲车”是指机动车辆，主要目的是提供临时宿舍，娱乐生活，露营，或旅行使用，但不包括客货车转换。
（22）“更换汽车”是指机动车辆相同或相等于合理的汽车需要更换，因为要更换汽车在收购存在的时间。 “合理地等同于汽车，以更换”是指制造商建议的零售价更换车辆不得超过制造商建议的零售价105汽车百分之更换。 在一个休闲娱乐车的情况下，“合理相当于汽车被改为”指的是更换车辆的零售价格，不得超过该车辆的购买价格105康乐百分之更换。
（23）“保证”是指任何书面保证发出的制造商，制造商或任何肯定或事实所作出的承诺，不包括经销商的发言所作的，在连接与汽车销售到消费者关乎性质的材料或工艺，并申明或承诺，这种材料或工艺上的缺陷是免费或者满足特定的性能水平。
681.103制造商的责任，以符合汽车的保修。
（1）如果汽车不符合保修和消费者服务的第一次报告及其授权代理人在柠檬法期间的权利问题，制造商或制造商或其授权的代理人应当作出这样的服务维修所必需的符合车辆的保修，不论是否修理后的柠檬法权期间届满的。 这种维修应在不增加消费者的成本，如果在制造商的保修条款作出书面表达。 本款的任何规定不得解释为授予权利的柠檬法延长或扩大的时间内，消费者必须根据本文件第一章提出索赔。
（2）每家制造商应提供其消费者手册显眼告示，办事处在本区域国家所有者的书面保证或地址，或电话号码的区，区。 由每年的1月1，应当各自着法律事务部的制造商的副本车主手册及任何对每个品牌和车型的汽车，它在这个国家出售的书面保证。
（三）在收购时间，制造商应明确告知消费者，并以书面方式和显眼的地方提交给第一个经过认证的要求与程序如果这些程序所确立的制造商pursuant 681.108。 制造商应提供给代理商，并在收购时，经销商应为消费者提供一份书面声明，解释根据这一章消费者的权利。 书面声明中应当编制由法律事务部，并应包含一个为师说的consumer可以联系索取资料关于本chapter下的消费者的权利和义务或以展开仲裁收费，免费号码。 如果制造商获得了本足够数量的书面声明签署后及时交付，以满足经销商的汽车销售要求的，应当构成表面与此制造商款规定的表面证据。 消费者的签字确认，根据本款的规定，就构成了制造商和经销商的履约证据材料收据。 该确认表应经法律事务部，经销商应保持消费者的签署3年的承认。
（4）制造商，通过其授权的服务代理商，应提供给消费者，每次消费的汽车返回后检查或修理下的保证，完全逐项，清晰的陈述，或修葺令，指示任何测试驱动器进行该测试驱动器的大致时间，任何精神病医生的诊断，以及对汽车进行各项工作，包括，但不限于一本由消费者或者缺陷或条件，部件和劳动鉴定报告问题的总体描述，日期和里程表读数时，汽车修理是为考试或提交的日期时，修理或检查已经完成。
681.104不符合机动车辆。
（1）
（一制造）经过三年努力已修复同一不合格，消费者应以书面通知，以挂号或特快邮寄给制造商不符合，在需要修复，使制造商的最后尝试治愈不符合。 制造商须有10天，收到通知后，开始作出反应，让消费者有机会以汽车修理在合理时间内获得一个合理的修理设施后，消费者的反应收据。 制造商须有10天，除了在一个休闲娱乐车的情况下，在这种情况下，制造商须有45天，而在该汽车交付消费者到指定的维修设施开始，以符合汽车的保修。 如果制造商未能响应消费者，让消费者有机会在一个合理的汽车修理设施维修或访问内执行本款规定的时间期间的维修，该生产商给予的最后尝试要求治疗的不符合不适用。
（二）如果汽车是出于服务不合格的原因更多的修复1，或由制造商或车主手册及其授权规定的服务代理，累计总维修例行15宕机或更多天，独家，因此，消费者应通知以挂号或特快专递书面形式向制造商或其授权的服务代理商的机会检查或维修车辆的制造商。
（2）
（1）如果制造商或其授权的服务代理，可以不符合在经过一段合理数量的企图的汽车，以任何不符合保修或纠正的修理，制造商，在40天，应回购汽车并退还全部消费者购买的价格，减去合理抵消使用，或在其付款收据审议，从一个偏移合理使用，替换更换汽车的消费者可以接受的汽车消费国。 退款或更换必须包括所有合理费用担保和杂费。 然而，消费者有权选择无条件退款，而不是替代机动车。 当这种退款或更换，消费者，留置权持有人，或出租人收据，应提供制造商明确所有权和拥有的机动车辆。
（二）退费时，必须向消费者和留置权的纪录保持者，如果有的话，因为他们的利益可能会出现。 如果适用，退款时，必须向出租人和承租人如下：承租人应当接受承租人的成本和出租人应当在收到承租人租赁价格减去成本。 为提前终止租赁罚款不得分摊针对承租人谁收到根据本章更换车辆或退款。 在税务部应退还给制造商的任何制造商的销售税退还给消费者，留置权持有人，或出租人根据本条，如果制造商提供了一个向部门提出退款和证据的销售税缴纳的书面请求当汽车在购买和制造商的销售税退还给消费者，留置权持有人，或出租人。
（3）据预测，合理数量的尝试已经进行，以符合汽车的保修如果在柠檬法权期间，或者：
（一）同已不符合制造商到汽车修理修理至少受到三次由制造商或代理商，授权服务，另加一，如果最后努力为开展以作为提供第（1）（1），而这些不合格继续存在;或
（二）机动车已脱离了服务不合格的原因更多的修理或由一个制造商或其授权的服务代理，为案件累计30天以上，60天以上，在一个休闲车辆，由车主手册规定的例行维修停机排斥。 制造商或其授权的服务代理商必须有至少一个机会检查或修理车辆后收到通知的规定，第（1）（b）项。 在30天期间，或在一个休闲娱乐车案件60天的期限，可以延长一段时间内的任何期间，维修服务不提供给因战争，入侵，罢工，火灾，水灾，或消费者自然灾害。
（4）为积极防御的任何声称根据本章节：
（一）被指控不符合不造成重大损害的使用，价值或车辆安全的汽车;
（二）不符合代理的结果是一个意外，滥用，疏忽，或未经授权的修改或改装的机动车辆由服务人员以外的其他制造商或其授权的;或
（三）消费者索赔却没有提交的诚意。
任何其他积极抗辩在法律允许的可能提高对索赔。
681.106恶意索赔。
任何一个是由法院认定消费者声称被恶意或为骚扰，或在任何一个法律或由消费者raised完全没有事实审理的问题只在于提出的，将导致目前消费承担一切费用，由制造商或其代理人所支付的合理的律师费，作为恶意索赔的直接结果。
681.108争端解决程序。
（1）如果一个制造商建立了一个程序，该师1983认证为符合病死率大幅度的一部分，在规定的16 703，影响10月1日，与本章的规定下通过的这一章及规则，并告知消费者如何以及在哪里与这样的程序文件，要求根据第 681.103（3），第规定 681.104（2）向消费者只有在第一个采取这种程序的消费者。 经认证程序的决策者们应当在渲染的决定，考虑到所有的法律和公平的因素有密切关系，以公平和公正的判决，包括但不限于，保修;的权利和补救措施的一部分16岁以下的病死率为703赋予的，实际上1983年10月1日;本章的规定;以及任何其他公平考虑的情况下适当的。 决策者和程序办事人员应接受培训本章的规定，在16个部分703病死率，实际上1983年10月1日。 在由一个被指控不符合有关消费者提出的诉讼，该决定，从认证程序的结果是证据。
（2）制造商可能申请的程序师其认证。 在收到申请和评估，该师须核证程序或通知的应用程序或程序的任何缺陷制造商。
（三）核证的过程或解决程序对申请人申请认证应提交表决后30天之内，每本售价每制造商解决程序批准或者决定作出的决定是由一个达到或呈现的决定。 该决定或解决方案都必须包含在最低限度：
- 消费者的姓名和地址;
- 制造商名称，并从该汽车经销店购买了地址;
- 日期收到索赔的程序和办事处，处理索赔的位置;
- 救济所要求的消费者;
- 名称的每个决策提供人的决定或批准定居者;
- 声明是解决或决定的条款;
- 日期是解决或决定;及
- 声明决定是否接受或拒绝消费者。
（4）任何制造商设立或申请设立认证程序必须与该司的文件副本1 703 16病死率部分条文所规定的年度审计，实际上1983年10月1日，连同所需的信息与任何其他目的认证，包括退款及在这种状态作出了由制造商根据本章规定的期间内更换号码审计。
（五）表决应审查每个认证程序至少每年编写一份年度报告，评价超过1年的运作程序，建立了汽车的认证程序，对车辆制造商和申请人，，认证，一个时期不，应给予认证，或重新认证，这些厂家的程序大大符合病死率16部分的规定，在703起，1983年10月1日，并与本章和本规则的规定通过了章。 如果认证被撤销或拒绝，该司应说明这一行动的理由。 的报告和关于验证所采取的行动记录应公共记录。
(6) A manufacturer whose certification is denied or revoked is entitled to a hearing pursuant to chapter 120.
(7) If federal preemption of state authority to regulate procedures occurs, the provisions of subsection (1) concerning prior resort do not apply.
(8) The division shall adopt rules to implement this section.
681.109 Florida New Motor Vehicle Arbitration Board.
Dispute eligibility.
(1) If a manufacturer has a certified procedure, a consumer claim arising during the Lemon Law rights period must be filed with the certified procedure no later than 60 days after the expiration of the Lemon Law rights period. If a decision is not rendered by the certified procedure within 40 days of filing, the consumer may apply to the division to have the dispute removed to the board for arbitration.
（2）如果一个制造商有一个认证程序，消费者索赔期所产生的柠檬法期间必须向权利与认定程序不迟于60天期限届满后的柠檬法的权利。 如果消费者是不符合的决定或制造商的遵守承诺感到满意，消费者可以申请的部门，已递交给仲裁委员会的争议。 一个制造商可能不会寻求根据其审查程序作出决定。
（3）如果生产商没有认证的程序，或经过认证的程序不具有管辖权，以解决纠纷，消费者可直接向师有仲裁的争端向董事会提交。
（4）消费者必须请求仲裁程序之前，董事会就某一期间所产生的索赔权利的柠檬法期间没有一个certified后比行动后60天届满的柠檬法权期间，或在30天之后final ，后来发生的日期为准。
（五）表决应为船上所有屏幕前的请求仲裁决定的资格。 消费者的要求进行仲裁之前，董事会应当对所主管部门规定的形式作出。 会议应着董事会表决的所有争端，该司决定有潜在有权根据本章救济。
（六）表决可能会拒绝的纠纷，它确定为欺诈或职权范围以外的董事会的。 该司认为任何争端应通过仲裁资格的董事会，由于证据不足，可能会重新考虑后，新的有关争端提交资料。 经过第二次审查，该部可能会拒绝，如果争端的证据显然是不够资格的救济。 该司拒绝任何争议应提交给部门和副本，应以挂号邮寄给消费者和制造商，包含至于拒绝的理由的简要说明。
（7）如该师拒绝纠纷，消费者可提起诉讼，以执行本章规定下的补救办法。 在任何民事诉讼，并根据本章所涉及的部门在考虑的事情，拒绝作出任何决定一个有争议的证据。
（八）主管部门有权采取合理的规则进行本节的规定。
681.1095佛罗里达新车仲裁委员会。
创新和功能。
（一）有法律事务部内设立的，在佛罗里达州新的汽车仲裁委员会，成员包括律政司每年由大会任命的任期为1 1。 董事会成员可以连任2年的附加条款。 每个董事会成员负责向总检察长为成员的履行职责，并从任何行为或不行为发生时，在成员国的官方身份行事的民事责任豁免权。 法律事务部应捍卫任何针对该委员会的成员或任何此种行为或不作为时采取行动的成员。 律政司可设立董事会的许多地区要进行本章的规定。
（2）董事会应听取国家的案件在不同的地点，以便在整个消费的任何争议仲裁司批准了一个方便的地点可参加仲裁听证会，并提出一个合理的口头争端。 听证会应进行三板由该署指派成员小组。 一个由三人组成的委员团的多数票应要求做出决定。 根据本条仲裁程序应公开进行合理和非歧视的条款。
（三）各区域的董事会应包括多达8个成员。 该董事局的成员应诠释和运用本章的规定，并据此通过的规则，在作出决定。 管理员和一名秘书应分配给每个董事会由法律事务部。 至少每一个董事会成员必须是一个具有专业知识的人机动车辆维修技工。 一名成员不得受雇于制造商或专营汽车经销商或工作人员，决策者，或一个程序的顾问。 委员会成员应在本章和本规则的适用本章通过的任何训练，应报销旅费根据第 112.061，并应赔偿的速度，或由总检察长规定的工资。
（4）在提交给第一个问题就民事诉讼主体 681.104，消费者必须首先将争端提交表决，以及董事会认为，如果此类纠纷是仲裁的资格。
（5）制造商应当向仲裁委员会的仲裁进行的，如果是这样的争端，并要求消费者在被认为是由合格的划分依据仲裁秒 681.109。
（六）董事会应当听取了40天之内提供争议仲裁决定后60天之内申请之日起的批准。 董事会可能会继续，或根据当事人的请求良好表现引起了其自己的动议进行聆讯。 一个持续的消费者要求的时间段构成豁免载于本款规定。 The Department of Legal Affairs, at the board's request, may investigate disputes, and may issue subpoenas for the attendance of witnesses and for the production of records, documents, and other evidence before the board. The failure of the board to hear a dispute or render a decision within the prescribed periods does not invalidate the decision.
(7) At all arbitration proceedings, the parties may present oral and written testimony, present witnesses and evidence relevant to the dispute, cross-examine witnesses, and be represented by counsel. The board may administer oaths or affirmations to witnesses and inspect the vehicle if requested by a party or if the board deems such inspection appropriate.
(8) The board shall grant relief, if a reasonable number of attempts have been undertaken to correct a nonconformity or nonconformities.
(9) The decision of the board shall be sent by registered mail to the consumer and the manufacturer, and shall contain written findings of fact and rationale for the decision. If the decision is in favor of the consumer, the manufacturer must, within 40 days after receipt of the decision, comply with the terms of the decision. Compliance occurs on the date the consumer receives delivery of an acceptable replacement motor vehicle or the refund specified in the arbitration award. In any civil action arising under this chapter and relating to a dispute arbitrated before the board, any decision by the board is admissible in evidence.
（10）决定是最终决定，除非任何一方提出上诉。 阿向巡回法院提出上诉申请的决定，必须在30日内作出决定后的收据。 请愿书应当向县消费者居住的地方，或在汽车被收购，或者进行仲裁听证会。 后7天之内已经提交的请愿书，以呼吁党必须发出一个请求书副本送交有关部门。 如果该部门并没有收到在40日该请求后的通知制造商的一个在消费者青睐收到复议决定书，并在制造商既不遵守，也没有请求这一决定提出上诉，该部apply到巡回法庭寻求一个罚款高达$每天1000对制造商，直至该金额的两倍机动车辆购置价格站，除非制造商提供了明确和令人信服的证据表明，延误或失败是无法控制的或可以接受的消费者如由消费者签署一份书面声明中可见一斑。 如果制造商未能提供这些证据，或者未缴纳罚款，该部门应主动对不支付罚款等的制造商提出诉讼。 从此处的罚款所得，应放置在汽车保修信托基金的实施和执法部门的这一章。 如果生产商不遵守本款规定的，法院应当确认申请后由消费者裁决。
（11）和第本节中的所有规定 681.109前董事会有关强制性仲裁，由分工，诉讼和争议的资格审查委员会的决定，任何上诉段，是从120章的规定豁免。
（12）董事会的决定提出上诉，由消费者或制造商到巡回法庭由审判应由从头。 在一份书面请愿书，呼吁由董事会，提出申诉的一方必须决定国家的行动要求和理由提出上诉后，依赖。 在30日的上诉最终处置日，上诉方应提供与这些部门和处置的通知要求，应提供一份该命令或法院判决书副本的部门。
(13) If a decision of the board in favor of the consumer is upheld by the court, recovery by the consumer shall include the pecuniary value of the award, attorney's fees incurred in obtaining confirmation of the award, and all costs and continuing damages in the amount of $25 per day for each day beyond the 40-day period following the manufacturer's receipt of the board's decision. If a court determines that the manufacturer acted in bad faith in bringing the appeal or brought the appeal solely for the purpose of harassment or in complete absence of a justiciable issue of law or fact, the court shall double, and may triple, the amount of the total award.
(14) When a judgment affirms a decision by the board in favor of a consumer, appellate review may be conditioned upon payment by the manufacturer of the consumer's attorney's fees and giving security for costs and expenses resulting from the review period.
(15) The department shall maintain records of each dispute submitted to the board, and the program, including an index of motor vehicles by year, make, and model, and shall compile aggregate annual statistics for all disputes submitted to, and decided by, the board, as well as annual statistics for each manufacturer that include, but are not limited to, the value, if applicable, and the number and percent of:
(a) Replacement motor vehicle requests;
(b) Purchase price refund requests;
(c) Replacement motor vehicles obtained in prehearing settlements;
(d) Purchase price refunds obtained in prehearing settlements;
(e) Replacement motor vehicles awarded in arbitration;
(f) Purchase price refunds awarded in arbitration;
(g) Board decisions neither complied with in 40 days nor petitioned for appeal within 30 days;
(h) Board decisions appealed;
（一）上诉法院肯定了;及
（十）上诉法院发现将要带来的恶意骚扰或单独的目的。
根据本款所编制的统计数字是公开的信息。
（16）当所要求的部门，制造商必须验证由董事会所决定的争端解决条款没有被批准，但仲裁。
681.1096调解和仲裁试点风疹病毒程序。
创作和资格。
（1）本节和第 681.1097应根据本决定适用于涉及十月一日或之后，1997年，并应继续有效，直至2001年9月30日，届时休闲娱乐车争议应受SS的规定取得资格章休闲车纠纷。 681.109和681.1095。 律政司应每年向参议院主席，众议院议长，各立法机关的众议院少数党领袖，以及适当的关于效率和成本效益的试验计划的成效，立法委员会。
(2) Each manufacturer of a recreational vehicle involved in a dispute that is determined eligible under this chapter, including chassis and component manufacturers which separately warrant the chassis and components and which otherwise meet the definition of manufacturer set forth in s. 681.102(14), shall participate in a mediation and arbitration program that is deemed qualified by the department.
(3) In order to be deemed qualified by the department, the mediation and arbitration program must, at a minimum, meet the following requirements:
(a) The program must be administered by an administrator and staff that is sufficiently insulated from the manufacturer to ensure impartial mediation and arbitration services.
(b) Program administration fees must be paid by the manufacturer and no such fees shall be charged to a consumer.
(c) The program must be adequately staffed at a level sufficient to ensure the provision of fair and expeditious dispute resolution services.
(d) Program mediators and arbitrators must be sufficiently insulated from a manufacturer to ensure the provision of impartial mediation and arbitration of disputes.
(e) Program mediators and arbitrators shall not be employed by a manufacturer or a motor vehicle dealer.
(f) Program mediators must complete a Florida Supreme Court certified circuit or county mediation training program, or other mediation training program approved by the department, in addition to a minimum of one-half day of training on this chapter conducted by the department.
(g) Program mediators must comply with the Model Standards of Conduct for Mediators issued by the American Arbitration Association, the Dispute Resolution Section of the American Bar Association, and the Society of Professionals in Dispute Resolution.
(h) Program arbitrators must complete a Florida Supreme Court certified circuit or county arbitration program, or other arbitration training program approved by the department, in addition to a minimum of 1 day of training in the application of this chapter and any rules adopted thereunder conducted by the department.
(i) Program arbitrators must comply with the Code of Ethics for Arbitrators in Commercial Disputes published by the American Arbitration Association and the American Bar Association in 1977 and as amended.
(j) Program arbitrators must construe and apply the provisions of this chapter and rules adopted thereunder in making decisions.
(k) The program must complete all mediation and arbitration of an eligible consumer claim within 70 days of the program administrator's receipt of the claim from the department. Failure of the program to complete all proceedings within the prescribed period will not invalidate any settlement agreement or arbitration decision.
(l) Mediation conferences and arbitration proceedings must be held at reasonably convenient locations within the state so as to enable a consumer to attend and present a dispute orally.
(4) The department shall monitor the program for compliance with this chapter. If the program is determined not qualified or if qualification is revoked, then the involved manufacturer shall be required to submit to arbitration conducted by the board if such arbitration is requested by a consumer and the dispute is deemed eligible for arbitration by the division pursuant to s. 681.109.
(5) If a program is determined not qualified or if qualification is revoked, the involved manufacturer shall be notified by the department of any deficiencies in the program and informed that it is entitled to a hearing pursuant to chapter 120.
(6) The program administrator, mediators, and arbitrators are exempt from civil liability arising from any act or omission in connection with any mediation or arbitration conducted under this chapter.
(7) The program administrator shall maintain records of each dispute submitted to the program, including the recordings of arbitration hearings. All records maintained by the program under this chapter shall be public records and shall be available for inspection by the department upon reasonable notice. The records for disputes closed as of September 30 of each year shall be turned over to the department by the program administrator by no later than October 30 of the same year, unless a later date is specified by the department.
(8) The department shall have the authority to adopt reasonable rules to carry out the provisions of this section.
681.1097 RV Pilot Mediation and Arbitration Program.
Dispute eligibility and program function.
(1) Before filing a civil action on a matter subject to s. 681.104, a consumer who acquires a recreational vehicle must first submit the dispute to the department, and to the program if the dispute is deemed eligible. Such consumer is not required to resort to a procedure certified pursuant to s. 681.108, notwithstanding that one of the manufacturers of the recreational vehicle has such a procedure. Such consumer is not required to resort to arbitration conducted by the board, except as provided in s. 681.1096(4) and in this section.
(2) A consumer acquiring a recreational vehicle must apply to participate in this program with respect to a claim arising during the Lemon Law rights period by filing the application in subsection (3) with the department no later than 60 days after the expiration of the Lemon Law rights period.
(3) The consumer's application for participation in the program must be on a form prescribed or approved by the department. The department shall screen all applications to participate in the program to determine eligibility. The department shall forward to the program administrator all applications the department determines are potentially entitled to relief under this chapter.
(a) If the department determines the application lacks sufficient information from which a determination of eligibility can be made, the department shall request additional information from the consumer and, upon review of such additional information, shall determine whether the application is eligible or reject the application as incomplete.
(b) The department shall reject any application it determines to be fraudulent or outside the scope of this chapter.
(c) The consumer and the manufacturer shall be notified in writing by the department if an application is rejected. Such notification of rejection shall include a brief explanation as to the reason for the rejection.
(d) If the department rejects a dispute, the consumer may file a lawsuit to enforce the remedies provided under this chapter. In any civil action arising under this chapter and relating to the matter considered by the department, any determination made to reject a dispute is admissible in evidence.
(4) Mediation shall be mandatory for both the consumer and manufacturer, unless the dispute is settled prior to the scheduled mediation conference. The mediation conference shall be confidential and inadmissible in any subsequent adversarial proceedings. Participation shall be limited to the parties directly involved in the dispute and their attorneys, if any. All manufacturers shall be represented by persons with settlement authority.
(a) Upon receipt of an eligible application from the department, the program administrator shall notify the consumer and all involved manufacturers in writing that an eligible application has been received. Such notification shall include a statement that a mediation conference will be scheduled, shall identify the assigned mediator, and provide information regarding the program's procedures. The program administrator shall provide all involved manufacturers with a copy of the completed application.
（二）调解员应挑选和管理员指定的程序。 The parties may factually object to a mediator based upon the mediator's past or present relationship with a party or a party's attorney, direct or indirect, whether financial, professional, social, or of any other kind. The program administrator shall consider any such objection, determine its validity, and notify the parties of any determination. If the objection is determined valid, the program administrator shall assign another mediator to the case.
(c) At the mediation conference, the mediator shall assist the parties' efforts to reach a mutually acceptable settlement of their dispute; however, the mediator shall not impose any settlement upon the parties.
(d) Upon conclusion of the mediation conference, the mediator shall notify the program administrator that the case has settled or remains at an impasse. The program administrator shall notify the department in writing of the outcome of the mediation.
(e) If the mediation conference ends in an impasse, it shall proceed to arbitration pursuant to subsection (5). The program administrator shall immediately notify the parties in writing that the dispute will proceed to arbitration and shall identify the assigned arbitrator.
(f) If the parties enter into a settlement at any time after the dispute has been submitted to the program, such settlement must be reduced to writing, signed by the consumer and all involved manufacturers, and filed with the program administrator. The program administrator shall send a copy to the department. All settlements must contain, at a minimum, the following information:
- Name and address of the consumer.
- Name and address of each involved manufacturer.
- Year, make, model, and vehicle identification number of the subject recreational vehicle.
- Name and address of the dealership from which the recreational vehicle was acquired.
- Date the claim was received by the program administrator.
- Name of the mediator and/or arbitrator, if any.
- Statement of the terms of the agreement, including, but not limited to: whether the vehicle is to be reacquired by a manufacturer and the identity of the manufacturer that will reacquire the vehicle; the amount of any moneys to be paid by the consumer and/or a manufacturer; the year, make, and model of any replacement motor vehicle or motor vehicle accepted by the consumer as a trade-assist; and a time certain for performance not to exceed 40 days from the date the settlement agreement is signed by the parties.
(g) If a manufacturer fails to perform within the time required in any settlement agreement, the consumer must notify the program administrator of such failure in writing within 10 days of the required performance date. Within 10 days of receipt of such notice, the program administrator shall notify the department of the manufacturer's failure in compliance and shall schedule the matter for an arbitration hearing pursuant to subsection (5).
(5) If the mediation ends in an impasse, or if a manufacturer fails to comply with the settlement entered into between the parties, the program administrator shall schedule the dispute for an arbitration hearing. Arbitration proceedings shall be open to the public on reasonable and nondiscriminatory terms.
(a) The arbitration hearing shall be conducted by a single arbitrator assigned by the program administrator. The arbitrator shall not be the same person as the mediator who conducted the prior mediation conference in the dispute. The parties may factually object to an arbitrator based on the arbitrator's past or present relationship with a party or a party's attorney, direct or indirect, whether financial, professional, social, or of any other kind. The program administrator shall consider any such objection, determine its validity, and notify the parties of any determination. If the objection is determined valid, the program administrator shall assign another arbitrator to the case.
(b) The arbitrator may issue subpoenas for the attendance of witnesses and for the production of records, documents, and other evidence. Subpoenas so issued shall be served and, upon application to the court by a party to the arbitration, enforced in the manner provided by law for the service and enforcement of subpoenas in civil actions. Fees for attendance as a witness shall be the same as for a witness in the circuit court.
(c) At all program arbitration proceedings, the parties may present oral and written testimony, present witnesses and evidence relevant to the dispute, cross-examine witnesses, and be represented by counsel. The arbitrator shall record the arbitration hearing and shall have the power to administer oaths. The arbitrator may inspect the vehicle if requested by a party or if the arbitrator considers such inspection appropriate.
(d) The program arbitrator may continue a hearing on his or her own motion or upon the request of a party for good cause shown. A request for continuance by the consumer constitutes a waiver of the time period set forth in s. 681.1096(3)(k) for completion of all proceedings under the program.
(e) Where the arbitration is the result of a manufacturer's failure to perform in accordance with a mediation agreement, any relief to the consumer granted by the arbitration will be no less than the relief agreed to by the manufacturer in the settlement agreement.
(f) The arbitrator shall grant relief if a reasonable number of attempts have been undertaken to correct a nonconformity or nonconformities.
(g) The program arbitrator shall render a decision within 10 days of the closing of the hearing. The decision shall be in writing on a form prescribed or approved by the department. The program administrator shall send a copy of the decision to the consumer and each involved manufacturer by registered mail. The program administrator shall also send a copy of the decision to the department within 5 days of mailing to the parties.
(h) A manufacturer shall comply with an arbitration decision within 40 days of the date the manufacturer receives the written decision. Compliance occurs on the date the consumer receives delivery of an acceptable replacement motor vehicle or the refund specified in the arbitration award. If a manufacturer fails to comply within the time required, the consumer must notify the program administrator in writing within 10 days. The program administrator shall notify the department of a manufacturer's failure to comply. The department shall have the authority to enforce compliance with arbitration decisions under this section in the same manner as is provided for enforcement of compliance with board decisions under s. 681.1095(10). In any civil action arising under this chapter and relating to a dispute arbitrated pursuant to this section, the decision of the arbitrator is admissible in evidence.
(6) Except as otherwise provided, all provisions in this section pertaining to mandatory mediation and arbitration, eligibility screening, mediation proceedings, arbitration hearings and decisions, and any appeals thereof are exempt from the provisions of chapter 120.
(7) Either party may make application to the circuit court for the county in which one of the parties resides or has a place of business or, if neither party resides or has a place of business in this state, the county where the arbitration hearing was held, for an order confirming, vacating, modifying, or correcting any award, in accordance with the provisions of this section and ss. 682.12, 682.13, 682.14, 682.15, and 682.17. Such application must be filed within 30 days of the moving party's receipt of the written decision or the decision becomes final. Upon filing such application, the moving party shall mail a copy to the department and, upon entry of any judgment or decree, shall mail a copy of such judgment or decree to the department. A review of such application by the circuit court shall be confined to the record of the proceedings before the program arbitrator. The court shall conduct a de novo review of the questions of law raised in the application. In addition to the grounds set forth in ss. 682.13 and 682.14, the court shall consider questions of fact raised in the application. In reviewing questions of fact, the court shall uphold the award unless it determines that the factual findings of the arbitrator are not supported by substantial evidence in the record and that the substantial rights of the moving party have been prejudiced. If the arbitrator fails to state findings or reasons for the stated award, or the findings or reasons are inadequate, the court shall search the record to determine whether a basis exists to uphold the award. The court shall expedite consideration of any application filed under this section on the calendar.
(a) If a decision of a program arbitrator in favor of a consumer is confirmed by the court, recovery by the consumer shall include the pecuniary value of the award, attorney's fees incurred in obtaining confirmation of the award, and all costs and continuing damages in the amount of $25 per day for each day beyond the 40-day period following a manufacturer's receipt of the arbitrator's decision. If a court determines the manufacturer acted in bad faith in bringing the appeal or brought the appeal solely for the purpose of harassment, or in complete absence of a justiciable issue of law or fact, the court shall double, and may triple, the amount of the total award.
(b) An appeal of a judgment or order by the court confirming, denying confirmation, modifying or correcting, or vacating the award may be taken in the manner and to the same extent as from orders or judgments in a civil action.
(8) The department shall have the authority to adopt reasonable rules to carry out the provisions of this section.
681.110 Compliance and disciplinary actions.
The Department of Legal Affairs may enforce and ensure compliance with the provisions of this chapter and rules adopted thereunder, may issue subpoenas requiring the attendance of witnesses and production of evidence, and may seek relief in the circuit court to compel compliance with such subpoenas. The Department of Legal Affairs may impose a civil penalty against a manufacturer not to exceed $1,000 for each count or separate offense. The proceeds from the fine imposed herein shall be placed in the Motor Vehicle Warranty Trust Fund in the Department of Legal Affairs for implementation and enforcement of this chapter.
681.111 Unfair or deceptive trade practice.
A violation by a manufacturer of this chapter is an unfair or deceptive trade practice as defined in part II of chapter 501.
681.112 Consumer remedies.
(1) A consumer may file an action to recover damages caused by a violation of this chapter. The court shall award a consumer who prevails in such action the amount of any pecuniary loss, litigation costs, reasonable attorney's fees, and appropriate equitable relief.
(2) An action brought under this chapter must be commenced within 1 year after the expiration of the Lemon Law rights period, or, if a consumer resorts to an informal dispute-settlement procedure or submits a dispute to the division or board, within 1 year after the final action of the procedure, division, or board.
(3) This chapter does not prohibit a consumer from pursuing other rights or remedies under any other law.
681.113 Dealer liability.
Except as provided in ss. 681.103(3) and 681.114(2), nothing in this chapter imposes any liability on a dealer as defined in s. 320.60(11)(a) or creates a cause of action by a consumer against a dealer, except for written express warranties made by the dealer apart from the manufacturer's warranties. A dealer may not be made a party defendant in any action involving or relating to this chapter, except as provided in this section. The manufacturer shall not charge back or require reimbursement by the dealer for any costs, including, but not limited to, any refunds or vehicle replacements, incurred by the manufacturer arising out of this chapter, in the absence of evidence that the related repairs had been carried out by the dealer in a manner substantially inconsistent with the manufacturer's published instructions.
681.114 Resale of returned vehicles.
(1) A manufacturer who accepts the return of a motor vehicle by reason of a settlement, determination, or decision pursuant to this chapter shall notify the department and report the vehicle identification number of that motor vehicle within 10 days after such acceptance, transfer, or disposal of the vehicle, whichever occurs later.
(2) A person shall not knowingly lease, sell at wholesale or retail, or transfer a title to a motor vehicle returned by reason of a settlement, determination, or decision pursuant to this chapter or similar statute of another state unless the nature of the nonconformity is clearly and conspicuously disclosed to the prospective transferee, lessee, or buyer, and the manufacturer warrants to correct such nonconformity for a term of 1 year or 12,000 miles, whichever occurs first. The Department of Legal Affairs shall prescribe by rule the form, content, and procedure pertaining to such disclosure statement.
(3) As used in this section, the term “settlement” means an agreement entered into between a manufacturer and consumer that occurs after a dispute is submitted to a procedure or program or is approved for arbitration before the board.
681.115 Certain agreements void.
Any agreement entered into by a consumer that waives, limits, or disclaims the rights set forth in this chapter is void as contrary to public policy. The rights set forth in this chapter shall extend to a subsequent transferee of such motor vehicle.
681.116 Preemption.
This chapter preempts any similar county or municipal ordinance regarding consumer warranty rights resulting from the acquisition of a motor vehicle in this state.
681.117 Fee.